Premium access terms are being finalised. Current access details are confirmed at checkout, and full licensing and billing terms will be published before the new Premium model launches.

Use My Account to create or manage your Church Visuals account. Current access details are confirmed at checkout.

Sign in to your account and use the resources currently available to you. Product pages show available files and access details where applicable.

Yes. Start with available free resources and individual packs. Premium access details are confirmed before purchase.

Future resource details are announced through the site and email updates. Inclusion in Premium access will be confirmed before the new Premium model launches.

Absolutely. Use the Request Form in your dashboard or email support with the theme, colour palette, and deadline. We review requests when planning future resources and will let you know if a request becomes a full pack.

Go to My Account and click Lost your password?. Enter your account email, then follow the reset link that lands in your inbox. The link expires after 60 minutes, so repeat the process if you wait too long.

Sign in, open Account Details, change the email field, and save. We send a confirmation to both the old and new addresses. If you no longer have the original inbox, contact support and we will verify ownership manually.

Team access terms are being finalised. Contact support before sharing account access across multiple users or locations.

Inside Account Details you can choose which updates to receive, including new content alerts, seasonal reminders, and billing notices. Billing emails stay enabled, but everything else is optional and can be toggled whenever you like.

First clear your browser cache or try an incognito window. If the error persists, reset your password and contact support so access can be checked. Contact support with your email and screenshots and we will restore access within one working day.

Send a message through the contact form requesting deletion. We will confirm ownership and explain any account or access implications before deletion. Deletion is permanent, so download any needed files first.

We accept all major credit and debit cards plus Apple Pay and Google Pay through Stripe. Charges are processed in GBP, and your bank handles conversion automatically if you bank in another currency.

UK customers see VAT added at checkout. EU customers are charged VAT based on location unless you enter a valid VAT number. Foreign transaction fees are controlled by your bank, so choose a card that waives them if possible.

Payment method options depend on the active checkout/account setup. Contact support if you need to update payment details.

Head to Orders inside your account dashboard and select the order details you need. Contact support if you need help with receipts or invoices.

Most declines stem from expired cards, insufficient funds, or bank checks. Update your details or contact support if checkout does not complete.

Single-pack purchases are refundable within 14 days if the files have not been downloaded. Premium access refund terms will be confirmed before the new Premium model launches. Contact support with your order number and we will review within two working days.

Premium access terms are being finalised. Current access details are confirmed at checkout, and full billing terms will be published before the new Premium model launches.

Premium access terms are being finalised. Full plan-change details will be published before the new Premium model launches.

Current access details are confirmed at checkout. Any future download limits or access terms will be published before the new Premium model launches.

Any future discounts or eligibility terms will be published before the new Premium model launches.

Access-change terms are being finalised and will be published before the new Premium model launches. Contact support if you need help with current access.

Access and licensing terms are being finalised. Full terms will be published before the new Premium model launches.

Every motion ships as 1920×1080 MP4 (H.264) plus a high-bitrate ProRes 422 file for production suites. Still graphics arrive as 4K JPEGs, and slides or social assets come as layered PNGs and editable PowerPoint decks where relevant.

Yes. Each animation is built as a seamless loop with matching in and out frames so you can run it endlessly without flicker. Play them on a timeline or through your presentation software’s background layer.

Open any pack page, click Download MP4, Download ProRes, or Download Pack ZIP. Larger downloads show a progress bar. If your browser blocks pop-ups, allow downloads from churchvisuals.co.uk so the ZIP can begin.

Visit My Downloads to see every file arranged chronologically, or open any product page to re-download the assets you own. Social pack PowerPoints also live inside your product folder on Google Drive if you used our automation scripts.

Definitely. Add scripture, lyrics, or logos in your presentation or video editor. For colour tweaks, drop the ProRes file into Premiere Pro or After Effects and use Lumetri or Hue/Saturation adjustments. Please keep the visuals within church ministry contexts per the licence.

MP4 files average 80–150 MB, while ProRes versions can reach 1–2 GB. Store master files on an external SSD or shared drive, keep lightweight MP4 copies for Sundays, and delete duplicate ZIP files once you have extracted them.

Our files play perfectly in ProPresenter, Resolume, EasyWorship, PowerPoint, Keynote, OBS, Ecamm, and most standard media players. Anything that supports MP4 or ProRes at 1080p will work without extra conversion.

In ProPresenter, drag the MP4 into the Media Bin and set it as a background layer or attached media cue. In PowerPoint or Keynote, insert the video, set it to loop until stopped, and send it to the back so your text stays clean.

Use visuals according to the access and usage terms confirmed for your purchase. Contact support if you have a specific production workflow question.

Use the MP4 versions, preload media before service, and run visuals from an SSD instead of a spinning drive. Keep your output at 1080p and close unused apps. If you must project 4K, render a resized version in advance so your laptop is not scaling live.

Yes. Send us details about your software version, hardware, and which file is causing trouble. We will reply with troubleshooting steps, replacement files if required, or a custom export suited to your setup.

Usage and licensing terms are being finalised. Current product/access details are confirmed before purchase, and full terms will be published before the new Premium model launches.

Team and multi-location usage terms are being finalised. Contact support before sharing access across multiple users or locations.

Public broadcast, social, and platform-specific usage terms are being finalised. Contact support if your church has a specific use case.

You may overlay lyrics, countdown timers, scripture, or branding, and you can colour-grade or crop footage to fit your format. You may not strip our motion entirely to create a derivative pack for resale or redistribution.

Usage terms for events, courses, and extended uses are being finalised. Contact support before using visuals outside ordinary church screen use.

You cannot resell, redistribute, upload the raw files to stock sites, share download links publicly, or claim the artwork as your own. Peer-to-peer sharing and AI training on our files are also prohibited.

Use the Help widget on any page, email support@churchvisuals.co.uk, or message us on Instagram @churchvisuals. Include your order number or account email so we can jump straight to the fix.

We reply Monday to Friday, 09:00–18:00 UK time. Most tickets receive a response within four working hours, and urgent Sunday-morning issues sent with "URGENT" in the subject receive priority triage.

Open My Downloads and click the file again—links refresh automatically. If your internet connection drops mid-download, pause and resume; packs over 500 MB support resumable transfers. For stubborn cases, ask us for a temporary direct link.

Redownload the file to rule out a partial transfer, then test both MP4 and ProRes versions. If the glitch remains, send us the file name, timestamp of the issue, and a screenshot so we can repair or replace the asset straightaway.

Email support with the pack name and the issue you spotted. We update the library within 24 hours and credit your account with a bonus pack for helping us keep the catalogue spotless.