Help Centre – Church Visuals

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How can I contact customer support?

Can I request specific content or themes for future releases?

FAQ

Accounts

How do I create a Church Visuals account?

I forgot my password. How can I reset it?

How can I update my billing information?

Can I change my subscription plan?

Can I update the email address associated with my account?

How do I unsubscribe from email newsletters or marketing communications?

I'm experiencing technical issues with my account. What should I do?

Can I delete my Church Visuals account?

FAQ

Payments

What methods of payment do you accept?

Can I pay using PayPal?

What currencies do you accept for payment?

Why was I charged a foreign transaction fee?

Is my payment information secure?

What should I do if my credit card was declined?

What happens if my payment fails?

How can I view my payment history?

Can I receive an invoice for my purchase?

How can I update my payment method?

Can I request a refund for my purchase?

FAQ

Subscriptions

How do I upgrade my subscription?

How often will I be billed for my subscription?

How can I view my subscription details?

Are discounts available for small churches and new church plants?

Are there any limits on the number of downloads per month?

Can I cancel my subscription?

Are refunds available for subscriptions?

FAQ

Media

What resolutions does Church Visuals offer?

What file formats are provided for the media?

Are the videos loopable?

How do I download the files?

How do I access my previously downloaded files?

FAQ

Software

Will Church Visuals content work with my presentation software?

Can I include Church Visuals media in my livestream?

Do you offer technical support for integrating the visuals into presentation software?

FAQ

Licences

Can I include Church Visuals media in my livestream?

Can I use Church Visuals media in multiple locations?

Can I modify the visuals or add my own text/graphics to them?

Are there any restrictions on using the media in public performances or broadcasts?

Contact

Still need help? Contact customer support

Still need help? Our customer support team is here to assist you. Contact us for further assistance or any additional questions you may have.