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How can we help?
Manage your account and access related information.
Understand payment methods, charges, and resolve payment issues.
Learn about subscription plans, upgrades, and cancellation.
Explore using and customising our media content effectively.
Troubleshoot software compatibility and playback issues.
Gain clarity on licensing terms and usage rights.
FAQ
General
We regularly update our library with new content. New resources are added on a monthly basis, ensuring a fresh and diverse selection for our customers to choose from.
If you have any further questions or need assistance, you can reach out to our customer support team via email at support@churchvisuals.co.uk. We aim to respond to all enquiries within 24-48 hours.
Yes, we value customer feedback and suggestions. If you have specific content or theme requests for future releases, you can reach out to us at hello@churchvisuals.co.uk. We appreciate your input and will consider it when planning our future content updates.
FAQ
Accounts
To create a Church Visuals account, visit our website and click on the "Sign Up" or "Create Account" button. Fill in the required information, including your name, email address, and password. Once submitted, you will receive a confirmation email with further instructions to verify your account.
If you forget your password, click on the "Forgot Password" link on the login page. Enter the email address associated with your Church Visuals account, and we will send you a password reset link. Follow the instructions in the email to create a new password.
To update your billing information, log in to your Church Visuals account and navigate to the "Billing Information" or "Payment Settings" section. From there, you can add, edit, or remove your payment methods as necessary.
Yes, you have the flexibility to upgrade or downgrade your subscription plan.
If you are currently on a free plan and wish to access additional features and resources, you can upgrade to a paid plan. Simply log in to your Church Visuals account, go to the "Subscription" or "Account Settings" section, and look for the option to upgrade your plan. Follow the prompts to select the desired paid plan and complete the upgrade process.
If you are on a paid plan and want to downgrade to a lower-tier plan, please note that downgrading is only possible after the initial billing period. For example, if you have subscribed for a 12-month period, you can downgrade or cancel your plan once the initial 12 months have passed. To downgrade your plan, log in to your account, go to the "Subscription" or "Account Settings" section, and follow the instructions to select the desired lower-tier plan.
Yes, you can update the email address associated with your Church Visuals account. Log in to your account, go to the "Account Settings" section, and look for the option to edit your email address. Make the necessary changes and save them to update your account.
To unsubscribe from our email newsletters or marketing communications, scroll to the bottom of any email you have received from Church Visuals and click on the "Unsubscribe" or "Manage Preferences" link. You will be directed to a page where you can update your email preferences or opt out of future communications.
If you encounter any technical issues with your Church Visuals account, such as trouble logging in, errors during the checkout process, or difficulties accessing certain features, please reach out to our customer support team at support@churchvisuals.co.uk. Provide a detailed description of the issue, and we will assist you in resolving it as quickly as possible.
Yes, you have the option to delete your Church Visuals account if needed. Please note that deleting your account will permanently remove all your account information, including your purchase history and downloaded resources. To proceed with the account deletion, contact our customer support team at support@churchvisuals.co.uk and request the account deletion process.
FAQ
Payments
We accept Visa, MasterCard, American Express, Discovery, and PayPal.
Yes, we accept PayPal as a payment method. During the checkout process, you will have the option to choose PayPal as your preferred payment method. Simply follow the prompts to complete the payment securely through your PayPal account.
We accept payments in British Pounds (GBP) as our primary currency. If you are making a payment from outside the UK, your bank will automatically convert the payment to your local currency at the prevailing exchange rate.
We are based in the United Kingdom and, if you live outside of the UK, you may be charged additional fees. This varies from bank to bank. Debit cards tend to have the highest foreign transaction fees. We suggest paying with a credit card without fees to avoid these charges.
Yes, we take the security of your payment information seriously. Our website adheres to strict security standards. We use encrypted connections (HTTPS) and employ industry-standard security measures to protect your payment details.
Credit cards are often declined for two main reasons:
Incorrect Details
Double-check to make sure you inputed all of your details correctly. This includes your full name, address, credit card number, expiry date and CVV code.
Foreign Restrictions
Church Visuals is based in the United Kingdom and some credit cards do not allow purchases outside of their country of origin.
We recommend calling your bank to identify the problem. They can quickly analyse your payment request and see why the purchase was declined. Once they give you the green light, you are welcome to try making the purchase again.
If your payment fails, please ensure that your payment details are correct and that you have sufficient funds or credit available. You can try the payment again by navigating to the "Payment" or "Checkout" section and following the prompts to complete the transaction. If the issue persists, please contact your bank or payment provider for further assistance.
To view your payment history, log in to your Church Visuals account and go to the "Subscription" or "Account Settings" section. You should find a summary of your payment history.
Yes, we provide invoices for all purchases made on Church Visuals. After completing your payment, you will receive an email confirmation that includes the invoice as an attachment.
To update your payment method, log in to your Church Visuals account, go to the "Payment Settings" or "Billing Information" section, and look for the option to add or update your payment method. Follow the instructions to enter your new payment details and save the changes.
Church Visuals offers a 14-day discretionary refund policy, provided that the account has not been used to download any resources from churchvisuals.co.uk since the charge took place. If an account has been used to download resources from churchvisuals.co.uk or it has been more than 14 days since the date of the charge, then the charge is not eligible for a refund. Church Visuals subscription renewal payments are not eligible for refunds.
FAQ
Subscriptions
To upgrade your subscription just sign in to your account, click the “Upgrade” link near the top of the screen and choose a new subscription to purchase.
For paid subscriptions, you will be billed on a monthly basis. The billing cycle begins on the date of your initial purchase and continues monthly thereafter unless you cancel your subscription.
To view your subscription details, log in to your Church Visuals account and go to the "Subscription" or "Account Settings" section. You should find a summary of your current subscription, including the start date and renewal date.
We offer small church and church plant discounts for churches under 100 members. Send us an email for more info at hello@churchvisuals.co.uk.
There are no limitations on the number of downloads per month for active subscribers. You have unlimited access to our entire library of resources throughout your subscription period.
Subscriptions for Church Visuals are paid monthly, with a minimum 12-month term. After the initial 12-month period, customers have the flexibility to cancel their subscription. To cancel, simply log in to your account, go to the "Subscription" section, and follow the instructions to initiate the cancellation process. Please note that the cancellation will take effect at the end of the current billing cycle following the completion of the minimum 12-month term.
Church Visuals offers a 14-day discretionary refund policy, provided that the account has not been used to download any resources from churchvisuals.co.uk since the charge took place. If an account has been used to download resources from churchvisuals.co.uk or it has been more than 14 days since the date of the charge, then the charge is not eligible for a refund. Church Visuals subscription renewal payments are not eligible for refunds.
FAQ
Media
Church Visuals offers a range of resolutions to suit different display requirements. Our available resolutions include 4K (3840×2160), HD (1920×1080), and SD (1920×1440). Choose the resolution that best fits your needs.
We provide media in various file formats, including MP4, MOV, and JPEG sequences. The specific format options will be available for each resource on the website.
Yes, all our videos are loopable, allowing for seamless playback during worship services and other events.
To download the files, simply log in to your Church Visuals account and navigate to the desired resource. Click on the download button or link provided, and the file will be saved to your device.
Once you have logged in to your Church Visuals account, you can access your previously downloaded files in the "Downloads" section. This section keeps a record of all your past downloads for easy reference and re-download if needed.
FAQ
Software
Our file formats are compatible with all major presentation software including ProPresenter, EasyWorship, MediaShout, Proclaim, Power Point, Keynote, and more. If the software supports MP4 H.264 playback, it will accept our video files.
Yes, all of our media is licensed for use in live streams and can be archived as part of a full service stream on YouTube, Facebook, and your church website.
While we don't provide direct technical support for integrating the visuals into specific presentation software, we do offer general guidelines and resources to assist you. You can find helpful tutorials and instructions in the "Support" section of our website.
FAQ
Licences
Yes, all of our media is licensed for use in live streams and can be archived as part of a full service stream on YouTube, Facebook, and your church website.
Yes, you are allowed to use Church Visuals media in multiple locations if it is the same person or church that purchased the product. Our licenses cover multisite usage, allowing you to utilise the media in various campuses or venues associated with your church.
Yes, you are allowed to modify the visuals to some extent. However, please refer to the "Licenses" page on our website for specific guidelines on modifications and the inclusion of additional text or graphics.
While you are free to use Church Visuals media in public performances or broadcasts, please ensure that you comply with the applicable copyright laws and licensing requirements specific to your region. It is always a good practice to review our licensing terms if you have any concerns or questions regarding public performances or broadcasts.